Meerby
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Meet our Co-Founders, Allan and Elizabeth Malcomson. This sibling duo began developing Meerby in 2019 with the goal of enhancing the customer experience at their family’s store in Kanata, ON. Over the years, they succeeded, moving their store from 26th to 13th nationally in top-line sales and improving their customer experience scores (NPS) by 7% above the national average. Their goal to improve retail is boundless as they continue to develop innovative technology using their vast retail experience and their very own test environment.
Elizabeth and I grew up in a Canadian Tire. We watched our parents hard at work, perfecting their craft with an unwavering goal to provide the best experience for their customers and staff. We were so fortunate to grow up with parents, and later mentors, who taught us to strive for excellence by focusing on the details, smiling at your customer, and taking care of your staff.
Retailers are spending heavily to prevent theft, investing in lockups, loss prevention officers, and additional staff. While these measures create barriers for thieves, they also create barriers for paying customers. Our retail call buttons can bring back in-store convenience.
Bricks and mortar stores must provide customers with a unique experience to remain competitive in today’s digital world. People are the most valuable asset and biggest differentiator in a physical store. Give your staff the tools to create meaningful engagements with Meerby.
About Us
We understand how frustrating it is to deal with technology providers that do not understand that systems need to work (all the time), stores are open on long weekends, and repair technicians can’t use a skyjack in the cash lanes on Friday afternoon.
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WHY MEERBY?
We understand how frustrating it is to deal with technology providers that do not understand that systems need to work (all the time).
